Privacy Policy

Personal Information We May Collect

The personal information we collect depends on how you interact with Evans Plumbing & Heating.

When you submit an enquiry through our website, we may collect:

• Your name.
• Your email address.
• Your telephone or mobile number.
• Your postcode.
• The service you are interested in or require.
• Information you provide about your property, plumbing or heating requirements.
• The contents of any message or enquiry you send to us.

If you contact us by telephone, email or another method, we may also retain relevant information from that communication where it is required to respond to you, provide a service or maintain appropriate business records.

Website and Technical Information

When you use evans-plumbingandheating.com, certain technical information may also be generated automatically.

Depending on your cookie preferences and the services enabled on the website, this may include:

• Browser and device information.
• Pages viewed and website interactions.
• Session and navigation information.
• Approximate geographic information.
• Cookie or similar identifiers.
• Technical information required for website security and operation.

Sources of Personal Information

Most personal information we process is provided directly by you.

We may collect information when you:

• Submit a contact or enquiry form through evans-plumbingandheating.com.
• Contact us by telephone.
• Send us an email.
• Request a quotation or information about one of our services.
• Arrange or receive plumbing, heating, gas or related services.
• Provide further information during an ongoing customer relationship.

Technical and analytical information may also be collected automatically when you use our website, subject to your cookie preferences where consent is required.

Using Your Personal Information

We use personal information where we have an appropriate reason and lawful basis for doing so.

Depending on your interaction with us, your information may be used to:

• Receive and respond to enquiries.
• Contact you about services you have requested information about.
• Understand the work or assistance you require.
• Provide quotations or arrange property visits where appropriate.
• Arrange and provide agreed plumbing, heating, gas or related services.
• Communicate with you before, during and after work is carried out.
• Maintain appropriate records of enquiries, quotations, work and customer communications.
• Provide customer service and relevant aftercare.
• Deal with questions, complaints, warranties or follow-up enquiries.
• Protect the security and integrity of our website and systems.
• Understand and improve the performance and usability of evans-plumbingandheating.com.
• Maintain appropriate business, accounting and tax records.
• Establish, exercise or defend legal rights where necessary.
• Meet applicable legal, regulatory or administrative requirements.

Why We Are Allowed to Use Your Information

The lawful basis we rely on depends on the reason your personal information is being used.

Contract and Steps Before a Contract

Where you ask us to provide a quotation, arrange work or provide a service, we may process your information where this is necessary to take steps at your request before entering into an agreement or to provide services that have been agreed with you.

Legitimate Interests

We may process personal information where this is reasonably necessary for the legitimate operation and protection of Evans Plumbing & Heating, provided those interests do not override your rights and interests.

Our legitimate interests may include:

• Responding to and managing enquiries.
• Operating and administering our business.
• Maintaining appropriate customer and enquiry records.
• Providing customer service and relevant aftercare.
• Protecting our website, systems and business.
• Understanding and improving our website and services.
• Establishing, exercising or defending legal rights.

Legal Obligations

We may process or retain personal information where this is necessary to comply with a legal, regulatory, accounting or tax obligation.

Consent

Where a particular use of personal information requires your consent, we will rely on the consent you provide.

This may include certain non-essential analytics or similar website technologies.

Where we rely on consent, you may withdraw that consent at any time.

Who We May Share Information With

We do not sell or rent your personal information.

We may share personal information with carefully selected service providers where this is necessary to operate our website, communicate with you, securely store information or provide our services.

Email and Communication Providers

We use third-party communication providers to process and deliver transactional emails and website enquiries.

Relevant contact and enquiry information may be processed by these providers where necessary to deliver, receive and respond to communications.

Database and Data Storage Providers

We use secure third-party infrastructure to store information submitted through our website.

Personal information stored within our website enquiry database is encrypted before it is written to the database.

Website Hosting and Technical Providers

Personal and technical information may be processed by hosting, infrastructure, security and technical service providers where this is necessary to operate, maintain and protect our website and systems.

Analytics and Website Measurement Providers

Where the appropriate cookie consent has been provided, information may be processed by analytics and website measurement providers to help us understand how evans-plumbingandheating.com is used and improve its performance and usability.

Further information about the analytics and measurement technologies used on our website is available in our Cookie Policy .

Professional, Legal and Regulatory Recipients

We may disclose personal information to professional advisers, insurers, regulatory bodies, public authorities or other appropriate recipients where this is necessary to comply with a legal obligation, protect legitimate interests or establish, exercise or defend legal rights.

Protecting Your Information

We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

Encrypted Enquiry Storage

Personal information submitted through our website contact form and stored within our enquiry database is encrypted before being stored.

This includes information such as your name, email address, telephone number, postcode, service requirement and enquiry message.

Access Controls

Access to systems containing personal information is restricted to authorised persons and service providers who require access for an appropriate business or technical purpose.

Website and System Security

We use appropriate website, server and application security measures designed to reduce the risk of unauthorised access to personal information processed through evans-plumbingandheating.com.

No online system can be guaranteed to be completely secure, and our security measures may be reviewed and updated where reasonably necessary.

Personal Data Breaches

If a personal data breach occurs, we will assess the incident and take appropriate action in accordance with applicable data protection requirements, including making notifications where legally required.

How Long We Keep Personal Information

We keep personal information only for as long as it is reasonably required for the purposes for which it was collected or where we have another lawful reason to retain it.

Website Enquiry Records

Personal information submitted through our website enquiry forms will generally be retained for up to two years from the date of the enquiry.

This allows us to maintain a reasonable record of enquiries, respond to follow-up questions and deal with matters that may arise after an enquiry has been submitted.

Customer and Business Records

Where personal information forms part of our customer, job, accounting, tax or other business records, relevant information may be retained for up to six years or for such longer period as may be required by law.

This allows us to maintain appropriate business and tax records, respond to queries relating to completed work, provide relevant aftercare and establish, exercise or defend legal claims where necessary.

Longer Retention

Information may be retained for longer where this is required by law or is necessary in connection with an ongoing warranty, guarantee, complaint, dispute or legal claim.

Deletion

When personal information reaches the end of the applicable retention period and there is no continuing reason for us to retain it, it will be deleted, anonymised or otherwise securely disposed of where appropriate.

Processing Outside the United Kingdom

Some service providers used in connection with our website or business systems may process or make personal information accessible from countries outside the United Kingdom.

Where personal information is transferred internationally, appropriate steps will be taken to ensure that the transfer is made in accordance with applicable data protection requirements.

Where required, appropriate safeguards will be used to protect personal information transferred internationally.

You can contact us if you would like further information about international transfers relating to your personal information.

Your Rights

Depending on the circumstances and the lawful basis on which your information is processed, you may have a number of rights in relation to your personal information.

Right of Access

You may ask whether we hold personal information about you and request a copy of the personal information we hold.

Right to Rectification

You may ask us to correct personal information that is inaccurate or complete information that is incomplete.

Right to Erasure

In certain circumstances, you may ask us to delete personal information we hold about you.

Right to Restrict Processing

In certain circumstances, you may ask us to restrict the way in which your personal information is used.

Right to Data Portability

Where this right applies, you may ask us to provide certain personal information in a structured, commonly used and machine-readable format or transfer it to another organisation where technically feasible.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Withdrawing consent does not affect processing that was lawfully carried out before consent was withdrawn.

Making a Request

You can make a request regarding your personal information using the contact details at the end of this policy.

We may need to request information from you to confirm your identity before processing a request.

We will respond in accordance with the timescales required by applicable data protection law.

Some rights are subject to conditions and exceptions and therefore may not apply in every circumstance.

Right to Object to Processing

You have the right to object to certain uses of your personal information.

Where we rely on legitimate interests as our lawful basis, you may object to that processing based on your particular circumstances.

If you object, we will consider your request and stop the relevant processing where required unless there is an applicable lawful reason for us to continue.

If personal information is used for direct marketing, you may object to that use at any time.

Cookies and Similar Technologies

evans-plumbingandheating.com uses cookies and similar technologies for essential website functionality and, where the appropriate consent has been provided, analytics and website improvement.

These technologies may allow us to understand how visitors use the website, identify usability issues and measure website performance.

Non-essential cookie-based technologies will only be used where the appropriate consent has been provided.

For detailed information about the cookies, analytics technologies and service providers used on our website, please read our Cookie Policy .

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our website, services, data processing activities or applicable requirements.

The latest version of this Privacy Policy will be published on this page.

Where a change materially affects how personal information is used, we will take appropriate steps to communicate that change where required.

Raising a Privacy Concern

If you have a concern about how your personal information has been collected or used, please contact Evans Plumbing & Heating so that we have an opportunity to investigate and respond to the matter.

You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority.

Contacting us first does not affect your right to make a complaint to the ICO.

How to Contact Us

If you have any questions about this Privacy Policy, would like more information about how your personal information is used or would like to exercise one of your data protection rights, please contact Evans Plumbing & Heating.

Website: evans-plumbingandheating.com

Telephone: 07772 727049

Email: [email protected]